Contact

The website Fire Emblem Heroes is operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan. Representative Directors: Shuntaro Furukawa, Shigeru Miyamoto. Registration number: 1300-01-011420.).

If you have questions about this website, please contact us by email: service@nintendo.de (Europe) / nintendoaustraliaprivacy@nal.nintendo.com.au (Australia and New Zealand).

Website Privacy Policy

Version: 07.2020 (EN-EU)

This Privacy Policy covers the use of the website Fire Emblem Heroes, operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan, email: privacyinquiry.ncl@nintendo.de) (“Nintendo”).

Nintendo is the controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – “GDPR”).

1. Data Processing

Nintendo respects the privacy rights of its online visitors and recognises the importance of protecting their personal data. Certain information is transmitted to Nintendo’s servers by the internet browser of each online visitor when they access the website, including the date and time of access, names of requested files, the referral-webpage, the status (e.g. transaction completed), the internet browser and operation system used, the IP address of the device and the size of transmitted data.

1.1 Nintendo uses this information in order to set up the connection of your device with Nintendo services and to enable you to use the website. If you are located in a country of the European Union, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

1.2 The information is further stored in connection logs for the purpose of ensuring the security and proper functioning of the website. If you are located in a country of the European Union, the legal basis for this processing is Art. 6 para. 1 (f) GDPR. The legitimate interest Nintendo pursues is the protection of Nintendo systems. If you are located in a country of the European Union, you have the right to object, on grounds relating to your particular situation, at any time to such processing. To exercise this right you may at any time contact Nintendo as provided for in Section 7 of this Privacy Policy.

1.3 Nintendo may also use the information for statistical purposes in an anonymised form.

2. Cookies and Similar Technologies

2.1 General Information

Nintendo may place cookies on its website. Cookies are small files downloaded to your device. Cookies could be used to ensure the safety and smooth functionality of our website (security cookies and session cookies). Most browsers are automatically set to accept cookies. You can disable all cookies in your browser or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of this website.

2.2 Security and Session Cookies

Nintendo employs security and session cookies that are necessary to provide you with the services you have requested. For example, Nintendo employs session cookies to store your selections whilst you navigate to different pages and to provide access to secure areas of the website. If you are located in a country of the European Union, the legal basis for using security and session cookies is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

3. User Communications

When you send an email or other communication to Nintendo, Nintendo use those communications in order to process your inquiries and respond to your requests. If you are located in a country of the European Union, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

4. Who Has Access to Your Information

Nintendo may share your information with other entities of the Nintendo group to be used in accordance with this Privacy Policy; in particular, with:

If Nintendo shares your information with Nintendo Australia Pty Limited appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and Nintendo Australia Pty Limited.

If you are located within the European Union, the legal basis for Nintendo sharing your information with other entities of the Nintendo group is Art. 6 para. 1 (f) GDPR. Nintendo has a legitimate interest in sharing your information for internal administrative purposes, in particular to offer the website services and to deal with any inquiries in an efficient and high-quality manner.
If you are located within the European Union, you have the right to object, on grounds relating to your particular situation, at any time to such sharing. To exercise this right you may at any time contact Nintendo as provided in Section 7 of this Privacy Policy.
In compliance with applicable data protection requirements, Nintendo may also use third-party data processors and may share your information with such third-party data processors acting on Nintendo’s behalf to provide services in connection with the website. Where such third-party processors are located outside the European Union respectively the European Economic Area, such third-party processors are either located in a third country where the European Commission has decided that this country ensures an adequate level or appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and the third-party data processor.

5. Storage Time

Nintendo will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or – where the applicable law provides for longer storage and retention periods – for the storage and retention period required by law. After that your personal data will be deleted. In particular, if you exercise a right to object to the processing of your personal data, Nintendo will delete your personal data that Nintendo processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

6. Your rights under GDPR

If you are located in a country of the European Union, you may in particular, without limitation, have the following rights under applicable European data protection law:

7. Nintendo’s European Representative and Contact

If you are located in a country of the European Union and if you have any questions about this Privacy Policy and Nintendo’s data processing activities or if you want to exercise any of your rights under GDPR, please contact:
Nintendo’s European representative Nintendo of Europe GmbH, Attn.: Legal Department, Goldsteinstrasse 235, 60528 Frankfurt am Main, Germany, or via email at privacyinquiry.ncl@nintendo.de.

8. Nintendo’s Data Protection Officer:

Nintendo Co., Ltd., 11-1, Attn.: Data Protection Officer, Hokotate-cho, Kamitoba, Minami-ku, Kyoto, 601-8501, Japan, dataprotectionofficer@nintendo.co.jp.